The BBB Serving Central Oklahoma has announced the winners of its annual
Torch Award for Customer Service and Ethics in the Marketplace
at ceremonies conducted at its offices on August 22. The winners were determined by surveying the BBB’s computer system, which selected finalists from the BBB database based on the numbers of consumer inquiries, satisfactorily-resolved disputes, time in business, and other considerations. Each winner earned their award based on years of exemplary service that any business owner or manager should be proud to have achieved. Here are the profiles of the ten award winners.
American Quality Exteriors
has been a fixture in Oklahoma City since 1996 and a BBB Accredited Business since that same year. The business offers vinyl siding, replacement windows, doors, glass enclosures and decks as well as a number of other home improvement products. The business is proud to point out that it regularly places high in industry guides that measure business performance. The OKC-BBB is proud to call the business a strong member with top shelf customer service in an industry that routinely gathers difficult complaints.
began business in the Oklahoma City area in 1992, and became a BBB Accredited Business in 1999. The BBB staff has constantly been impressed with AutoMax’s commitment to going above and beyond a customer’s – and sometimes even the BBB’s – expectations to satisfy a dispute. This is AutoMax’s second Torch Award – the only recipient who has duplicated its outstanding service record two years in a row.
By the time it became a BBB accredited business in 1984, the
Bank of Oklahoma
had already been in business for over 70 years. For an institution as complicated and misunderstood as the banking industry tends to be, BOK makes its customer service very easy for the common man to understand, has very simple and forgiving policies, and speedy response to the occasional complaints raised by its customers.
Did you know that the BBB owes part of its origin to Coca-Cola? It was Samuel Dobbs, a Coke Vice President of Sales and Marketing at the turn of the century, who helped pave the way for the formation of the BBB. Moving in Sam Dobbs’ spirit,
Coca Cola Bottling of OKC
maintains its integrity despite a changing market and aggressive competition, always providing its business and customers with the quality we’ve all come to expect. Sam Dobbs would be proud.
Globe Life Insurance
has been around for a long time. Since 1953, in fact. And it joined the BBB two years later, before there were web sites and when operators used to read BBB reports from file cards stocked in cabinets like the catalog cards in a library. Like most insurance companies, Globe receives complaints. Unlike many, Globe Life appears to take a genuine interest in satisfying its customers even when the letter of the policy and what the firm is required to do is clearly defined. In an industry that, like banking, requires the use of specialized language, Globe does an outstanding job of putting the truth of things into terms a layman can understand.
Any business involved in the home repair industry is bound to be a lightning rod for complaints and customer service nightmares. Customer expectations tend to rise in direct proportion to the cost of the purchase, and an investment in home repairs can be costly and frustrating. Home improvement projects often mean mess and inconvenience under the best of circumstances, so it’s rare to find a business with the clean record of
Roofing by David Fries
. Standing on a tradition of solid service and great value since 1969, the BBB has filed no complaints against the business. Ever.
Any business that’s invited into facilities and especially the homes of its consumers has to guarantee a degree of trust that most retailers and other businesses never approach. That need for security and trust is magnified when a company’s business is computer repair, where technicians often have their fingers in the virtual memories of their customers.
The Three Geeks
established Oklahoma outlets in 2003 and joined the BBB in 2006, offering customers outstanding service.
If computer businesses have to establish trust with their customers, they share that task with medical professionals.
TLC Laser Eye Centers
came on the OKC scene in 1993 with its cutting edge technology and joined the BBB a few years later. Most physicians’ offices, hospitals and HMOs have some disputes processed by the BBB, sometimes concerning billing practices, but throughout its history, the business has never had a complaint filed against it.
Also honored at the event were
Amanda Taylor of KWTV News9
for her outstanding consumer education efforts and
Larry Smith of Traction Marketing
for his creation of a Public Service Announcement which highlights the services of the BBB in the Oklahoma City marketplace.
The Board of Directors, Staff and BBB Accredited Businesses offer their congratulations to the winners.