The Better Business Bureau of Central Oklahoma (Oklahoma City) is beginning its search for a new president and CEO. Please review the below job description and if interested please send your resume no later than February 15, 2013 to either Peggy Phillips, Board Chair at email@example.com or Kermit Frank (firstname.lastname@example.org).
BETTER BUSINESS BUREAU
Job Title: President/CEO
Reports To: Board of Directors
FLSA Status: Exempt
The Better Business Bureau of Central Oklahoma (BBB) is a private, non-profit Oklahoma corporation with five (5) employees in a single office that serves Central and Western Oklahoma.
The President/CEO is responsible for providing leadership and direction toward the achievement of the BBB’s philosophy, mission, goals, and objectives. The President/CEO works with the Board of Directors to develop plans to advance the BBB’s mission and objectives. This position ensures compliance with established system standards and promotes revenue and growth as an organization. Ultimately, the position is responsible for all BBB operations, ensuring efficiency, quality, service, and cost-effective management of resources.
The incumbent plans, develops, and establishes policies and objectives of business organization in accordance with Board directives and corporation charter by performing the following duties personally, or through subordinate managers and staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Confers with company officials to plan business objectives, develop organizational policies, coordinate functions and operations between divisions and departments, and to establish responsibilities and procedures for attaining objectives.
Reviews activity reports and financial statements to determine progress and status in attaining objectives and revises objectives and plans in accordance with current conditions.
Directs and coordinates development of financial programs to provide funding for new or continuing operations to maximize returns on investments and increase productivity.
Plans and develops industrial, labor, and public relations policies designed to improve company’s image and relations with customers, employees, and public.
Evaluate the performance of staff for compliance with established policies and objectives of firm and individual contributions in attaining objectives.
Serve as Chair of committees such as management, executive, and sales.
Responsible for the overall direction, coordination, and evaluation of the BBB’s operations, while managing and supervising the office’s staff. Carry out supervisory responsibilities in accordance with the organization’s policies and procedures, and all applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform the job successfully, an individual will demonstrate the following competencies:
- Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
- Teamwork – Contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
- Visionary Leadership – displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
- Delegation – delegates work assignments appropriately by matching the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results, and addresses performance concerns when needed.
- Leadership – exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate feedback and recognition to others.
- Managing People – includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; solicits and applies customer feedback (internal and external); improves processes, products, and services.
- Business Acumen – understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
- Cost Consciousness – works within approved budget; develops and implements cost saving measures; contributes to profits and revenue.
- Diversity – demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; builds a diverse workforce.
- Ethics – treats people with respect; inspires the trust of others; works with integrity and ethically; upholds organizational values.
- Organizational Support – follows policies and procedures; supports organization’s goals and values; benefits organization through outside activities.
- Strategic Thinking – develops strategies to achieve organizational goals; understands organization’s strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
- Judgment – displays willingness to make decisions; exhibits sound and accurate judgment; includes appropriate people in decision making process; makes timely decisions.
- Professionalism – approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position.
- Quality – looks for ways to improve and promote quality; applies feedback to improve performance.
- Adaptability – adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:
A Bachelors degree, preferably in business administration, finance, or accounting, and a minimum of five years of senior management experience are required; a master’s degree is preferred. The candidate must have experience and an established record in strategic planning and successful execution; skill in examining and re-engineering operations and procedures; ability to develop financial plans and successfully manage resources; ability to analyze and interpret financial data; practical experience in public relations and communication with TV, radio, and print media; and the ability to develop and deliver presentations to a variety of groups.
The work requires professional written and verbal communication and strong interpersonal skills. The incumbent must be able to communicate and interact with officials at all levels of government and to work effectively with a wide range of constituencies in a diverse community. The ability to motivate teams and simultaneously manage several projects is also required. Proficiency in web, social media, and desktop applications and the ability to effectively utilize available computer software. This position has oversight of media relations, communications, marketing and related/events, sales and business development, finance, and business support.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondences, and procedure manuals. Ability to effectively present information and respond to questions from staff, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.
To perform this job successfully, an individual must have a working knowledge of Microsoft Excel and Microsoft Office Word Processing software applications.
CERTIFICATES, LICENSES, REGISTRATIONS:
OTHER SKILLS AND ABILITIES:
The President/CEO supervises all staff and is responsible for the financial well-being of both non-profit organizations (includes a foundation). In addition to ensuring the success of the BBB of Central Oklahoma as a business entity, the incumbent is the “face” of the BBB of Central Oklahoma in the community, actively participating and networking to enhance the reputation and effectiveness of the BBB of Central Oklahoma. Ultimately, the mission of the BBB of Central Oklahoma is to be a positive force for business activity in the community and to promote ethical business practices.
Proficient knowledge, skills, and abilities regarding regulatory issues and guidelines that govern the bureau.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand, walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
There is occasional travel required for professional development and BBB education and conferences, upon Board approval.